General Terms & Conditions of Sale

These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information.

 

General terms and conditions

This site is owned and operated by AVVC Limited of Arrow Valley Visitor Centre, Arrow Valley Park, Battens Drive, Redditch, B98 0LJ . If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at info@arrow-valley.co.uk or 01527 591106.

1. The contract between us

We must receive payment of the whole of the price for the goods or service that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form Our acceptance of your order brings into existence a legally binding contract between us.

2. Ownership of rights

All rights, including copyright, in this website are owned by or licensed to AVVC Limited. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

3. Accuracy of content

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all services/goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the services/goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.

4. Damage to your computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

5. Availability

All orders are subject to acceptance and availability. If the Goods/Service you have ordered is not available, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until space is available or to cancel your order.

6. Ordering errors

You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.

7. Price

The prices payable for goods/services that you order are as set out in our website. All prices are inclusive of VAT at the current rates (where applicable) and are correct at the time of entering information.

8. Payment terms

We will charge your credit account for payment upon receipt of your order. We accept no liability if you are unable to print a ticket is because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods/service from your account then we can cancel the contract. This does not affect any other rights we may have.

9. Delivery charges

No charge will be made for printing a ticket from the online portal but if tickets are bought from the Visitor Centre, or payment collected whilst you are on the lake, the prices will be as indicated.

10. Delivery

You will become the owner of the service (ticket) you have ordered when it has been delivered to you. Once the service (ticket) has been delivered to you it will be held at your own risk and we will not be liable for its loss or destruction.

11. Risk and ownership

Risk of loss of the service (ticket) passes to you at the time of delivery to you. You will only own the service (ticket) once it has been successfully delivered and when we have received cleared payment in full. You may not duplicate, or pass on the entitlement to fish (the ticket), to another party.

12. Acknowledgement and acceptance of your order

You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order and e-mail you again to confirm details. An acceptance of your order will take place on despatch of the service ordered.

13. Cancellation rights

13.1 Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your service. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract.

13.2 You cannot cancel your contract if the goods/service you have ordered are newspapers or magazines or if you have taken any audio or video recording or computer software out of the sealed package in which it was delivered to you.

13.3 If you have received the goods/service before you cancel your contract then [unless, under clause 13.2, for which you do not have a right to cancel] you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

13.4 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

13.5 You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods.

14. Cancellation by us

14.1 We reserve the right to cancel the contract between us if there is not sufficient availability

14.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.

15. Liability

15.1 If you do not receive the goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable). If you notify a problem to us under this condition, our only obligation will be, at your option:

15.1.1 to make good any shortage or non-delivery;

15.1.2 to refund to you the amount paid by you for the goods/service in question in whatever way we choose.

15.2 Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract.

15.3 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

15.4 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

16. Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Arrow Valley Visitor Centre, Arrow Valley Park, Battens Drive, Redditch, B98 0LJ and all notices from us to you will be displayed on our website from time to time.

17. Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

18. Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

19. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

20. Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

21. Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.